Privacy Policy Statement
Your data privacy and safety matter to us
About this privacy policy
This Privacy Policy explains how sonatrixel collects, uses, stores, and protects your personal data in compliance with Australian privacy regulations. We value transparency in all our data practices.
The following sections outline the types of information collected, reasons for collecting this data, the associated rights of users, and our security commitments.
Information we collect
We collect personal and usage data to ensure optimal service delivery and accurate analytics for all clients.
Information you provide directly
- • Contact details entered when you fill forms on our website
- • Information provided during calls or written communication
- • Preferences or feedback offered through customer surveys
- • Business profile information required for analytics projects
- • Any supporting documents submitted for identification purposes
Information we collect automatically
- • Device and browser details for service optimization
- • Usage data including visit duration and page interactions
- • Analyzed traffic sources for site performance improvement
- • Technical logs for security and troubleshooting
- • Location details derived from connection or IP
How we use your data
We use collected data to enhance service quality, improve analytics, and maintain regulatory compliance.
- • To provide personalized analytics and reporting
- • To respond to enquiries and provide client support
- • To manage business relationships and projects
- • To improve site performance and usability
- • To track technical issues and support site reliability
- • To comply with applicable laws or regulations
- • For internal research and development purposes
Our commitment: We apply strict confidentiality and security standards to all personal data. Access is limited to authorized personnel with a clear business need.
Sharing your information
Your data may only be shared with trusted partners or legal agencies when required for compliance or service provision.
Service provider disclosure
We only partner with service providers that commit to privacy and data protection obligations compatible with Australian law.
Legal obligations
Data may be shared with authorities to meet legal or regulatory requirements, if necessary.
Aggregate data & statistics
We sometimes create non-identifiable statistics for reporting or business improvement purposes.
Your privacy rights
As an Australian resident, you have the right to access, correct, delete, limit, or object to the processing of your personal data.
- • Right to request details on data held
- • Right to ask for corrections if inaccurate
- • Right to request deletion of data
- • Right to obtain a copy in suitable format
- • Right to object to some processing uses
- • Right to restrict certain processing
Contact us directly to exercise your privacy rights or for further privacy details. Our team responds promptly per Australian law.
Data security measures
We adopt strong technical and organizational measures to protect your information from unauthorized access or misuse.
Technical safeguards
- • Encryption for stored and transmitted data
- • Firewall and intrusion detection systems
- • Regular vulnerability and system testing
- • Data back-ups and secure access controls
Organizational safeguards
- • Employee training on privacy practices
- • Limited information access per role
- • Strict internal protocols for handling data
- • Regular review of compliance policies
How long we keep your data
Data is retained only as necessary to meet legal, analytical, and business requirements.
- • Client account details held for engagement
- • Process insights retained for improvements
- • Records kept for record-keeping needs
- • Invoices and payment details secured
- • Analytics for marketing held securely
All retention practices follow legal retention periods and are periodically reviewed.
Transfers outside Australia
Data may occasionally be processed overseas, always under strict contractual safeguards for privacy and security.
- • Contractual data protection with partners
- • International compliance certification
- • Transfers restricted to trusted vendors
- • Regular review for data privacy standards
Use of cookies
Our website uses cookies to enhance site usability, monitor analytics, and improve our services for visitors.
Types of cookies used
- • Critical for core website operations
- • Monitor usage and improve experience
- • Enhance user settings and ease
- • Enable advanced features if chosen
Cookie options and preferences may be managed using browser privacy settings or site controls.
Policy review and updates
We may update this Privacy Policy periodically to reflect changes in law or service offerings.
- • Website notifications for material revisions
- • Prominent site banners at update time
- • Direct communication for major changes
- • Archived privacy version access provided
Continued use after updates means consent to revised terms. We always date changes clearly.
Contact about this policy
Contact our privacy office with questions, requests, or concerns about your data.
sonatrixel
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61 2 2538 0390
Email: content@sonatrixel.com
Last update: October 27, 2025
Effective date: October 27, 2025